SHIPPING
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Shipping to USA3-4 business days in the US,

Shipping to Canada: 6-12 business days in Canada

Shipping International: 5-25 business days.

If you'll wait more, please contact us at page Contact Us  or at info@karnerodasilva.com to review the status of your order. Refunds will be handled through email if necessary.

  

RETURNS
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Since all the products are made by demand, we will not be able to make an exchange as the product is customized, we do not offer refunds or exchanges. We do not offer requests for cancellation of orders or the return of items unless the item you purchased is defective upon our confirmation. If you receive an incorrect item, please contact us at Contact Us page.

We do not accept defective or incorrect item refunds after 7 days you received. Please Contact Us first with your order number, details of the product, an image of the part of a defect and your order invoice. We will get back to you if the item is eligible for return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item cannot be replaced, the purchase price will be refunded. 


There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

(Refunds (if applicable
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

(Late or missing refunds (if applicable
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@karnerodasilva.com.

(Sale items (if applicable
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

(Exchanges (if applicable
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@karnerodasilva.com for the next steps.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please see the "Return Policy" in the top of this page for .the next steps

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All our deliveries, we offer a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.